Privacy Policy

This privacy policy has been compiled to better serve those concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to understand how we collect, use, protect, or otherwise handle your PII in accordance with our website.

What Personal Information Do We Collect?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, or other details to enhance your experience.

When Do We Collect Information?

We collect information from you when:

  • You register on our site, subscribe to a newsletter, respond to a survey, fill out a form, or enter information.
  • You provide us with feedback on our products or services.

How Do We Use Your Information?

We may use the information we collect from you in the following ways:

  • To personalize your experience and deliver content or product offerings tailored to your interests.
  • To improve our website to better serve you.
  • To respond to your customer service requests efficiently.
  • To administer contests, promotions, surveys, or other site features.
  • To request ratings and reviews of services or products.
  • To follow up after correspondence (live chat, email, or phone inquiries).

How Do We Protect Your Information?

We implement the following measures to safeguard your data:

  • Regular website scans for security vulnerabilities and malware.
  • Secure Socket Layer (SSL) encryption for sensitive/credit information.
  • Secure networks with limited access granted to authorized personnel under confidentiality agreements.
  • Transactions processed through third-party payment gateways; we do not store or process sensitive data on our servers.

Do We Use Cookies?

Yes. Cookies are small files that a website transfers to your computer’s hard drive through your web browser (if you allow). Cookies enable the site to recognize your browser and remember certain preferences.

We use cookies to:

  • Remember and process items in your shopping cart.
  • Understand and save user preferences for future visits.
  • Compile aggregate data about site traffic and interactions to improve site experiences and tools.

Cookie Management:
You can manage cookies through your browser settings. If you disable cookies, some site features may not function optimally.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your PII to outside parties without advance notice, except to:

  • Website hosting partners and service providers assisting us in website operations, provided they agree to keep the information confidential.
  • Comply with legal requirements or protect rights, property, or safety.

Non-personally identifiable visitor information may be shared for marketing, advertising, or other purposes.

Third-Party Links

Occasionally, we may include or offer third-party products or services on our website. These sites operate under separate and independent privacy policies, and we are not responsible for their content or activities.

Google Services

We use Google AdSense and Google Analytics on our website. Google uses cookies to serve ads based on your previous visits. Users can opt out of Google’s use of cookies by visiting the Google Ad and Content Network Privacy Policy.

Your Rights Under GDPR (EU Residents)

If you are a resident of the European Economic Area (EEA), you have the following rights:

  • Access to your personal data.
  • Correction or deletion of your personal data.
  • Restriction or objection to data processing.
  • Data portability.

You can exercise these rights by contacting us at telleryhodges@theneverhero.com.

Your Rights Under CCPA (California Residents)

Under the CCPA, California residents can:

  • Request details about the personal data we collect.
  • Request deletion of personal data.
  • Opt out of the sale of personal data (we do not sell your data).

To exercise these rights, email us at telleryhodges@theneverhero.com.

How Does Our Site Handle Do Not Track Signals?

We honor Do Not Track (DNT) signals and do not track or plant cookies when a DNT browser mechanism is in place.

COPPA (Children Online Privacy Protection Act)

We do not specifically market to children under the age of 13. If we become aware that we have inadvertently collected data from a child under 13, we will delete it promptly.

Fair Information Practices

In the event of a data breach, we will notify users:

  • Via email within 7 business days.
  • Via in-site notification within 7 business days.

CAN-SPAM Act

We collect email addresses to:

  • Send information or respond to inquiries.
  • Market to our mailing list.
  • Send transactional updates.

To unsubscribe, follow the instructions at the bottom of each email or email us at telleryhodges@theneverhero.com. We will promptly remove you from all correspondence.

Contacting Us

If you have any questions about this privacy policy, please contact us:

Tellery Hodges
Website
Email: telleryhodges@theneverhero.com

Last Updated: 2024-11-08